Shipping Policy

Processing Time

Orders are processed within 1-4 business days (excluding weekends and public holidays).

During high-demand periods, processing times may be slightly extended.

Delivery Times

Delivery timeframes vary by destination:

• UK: 1-4 business days after dispatch

• Europe:  May Vary

• International: May Vary

All delivery timeframes are estimates only and not guaranteed.

No Refunds or Exchanges

Please note that all sales are final.

We do not offer refunds, returns, or exchanges under any circumstances, including but not limited to:

• Change of mind

• Incorrect sizing or selection

• Delivery delays

• Customs or carrier-related issues

By placing an order, you agree to these terms.

Customs, Duties & Taxes

International orders may be subject to:

• Import taxes

• Customs duties

• Government fees

These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Delays

We are not responsible for delays caused by:

• Customs clearance

• Carrier disruptions

• Incorrect or incomplete shipping information provided by the customer

Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive:

• Contact support@renovofficial.com within 7 days of the expected delivery date

• Include clear photos if the parcel is damaged

We will investigate with the carrier and, where applicable, offer a resolution at our discretion.
This does not constitute a refund or exchange.