Privacy Policy

Last Updated: October 17, 2026

RENOV OFFICIAL LIMITED operates the websites https://renovofficial.com/ and https://stembulbs.com/, including their online stores, related services, content, features, and customer support operations.

For the purposes of this Privacy Policy, references to “we,” “us,” and “our” mean RENOV OFFICIAL LIMITED.

We are committed to protecting the privacy and personal information of customers and website visitors.

This Privacy Policy explains how we collect, use, store, process, and disclose personal information when you visit our websites, purchase products, create an account, communicate with us, or otherwise interact with our services.

RENOV OFFICIAL LIMITED is responsible for the personal information it collects and processes through these websites, except where another organization acts as an independent data controller.

Please read this Privacy Policy carefully to understand our practices regarding your personal information.

1. Personal Information We Collect

We may collect and process the following categories of personal information, depending on how you interact with our websites and services.

Contact Information

• Full name.

• Email address.

• Telephone number.

• Billing and shipping addresses.

Payment and Transaction Information

• Payment method and payment confirmation details.

• Transaction amounts and purchase history.

• Billing information.

• Order, return, refund, and payment status information.

Payment information may be processed by secure third-party payment service providers. We do not require customers to share complete payment card credentials through ordinary customer support communications.

Account Information

• Account usernames and login credentials.

• Account preferences and settings.

• Saved addresses and purchase preferences.

Shopping and Order Information

• Products viewed or purchased.

• Shopping cart activity.

• Wishlists, where available.

• Order history.

• Return, exchange, and cancellation requests.

Communication Information

• Customer support inquiries.

• Emails and messages sent to us.

• Product reviews and feedback.

• Information provided during dispute resolution.

Technical and Device Information

• Internet Protocol (IP) address.

• Browser type and version.

• Device information.

• Operating system.

• Website navigation and interaction information.

• Cookies and similar identifiers.

We collect only the information reasonably necessary for the purposes described in this policy, subject to applicable laws.

2. Sources of Personal Information

We may collect personal information from:

Direct Interactions

Information you voluntarily provide when making purchases, creating accounts, subscribing to communications, contacting customer support, or completing forms.

Automatic Collection

Technical and browsing information collected when you visit or interact with our websites through cookies, server logs, analytics tools, and similar technologies.

Service Providers

Information received from payment processors, shipping carriers, fulfillment partners, and customer support providers when necessary to provide our services.

Business Partners and Third Parties

Information received from suppliers, advertising partners, fraud prevention services, or other third parties where lawful and relevant to our business operations.

3. How We Use Personal Information

We may use personal information for the following purposes.

Order Processing and Fulfillment

• Processing and confirming purchases.

• Arranging payment authorization.

• Preparing and dispatching orders.

• Coordinating with suppliers and fulfillment partners.

• Providing order tracking and delivery updates.

• Managing returns, replacements, and refunds.

Customer Service

• Responding to questions and requests.

• Resolving order problems.

• Investigating complaints and delivery disputes.

• Providing product and account assistance.

Website Operations and Improvements

• Maintaining website functionality.

• Analyzing website performance.

• Improving navigation and shopping experiences.

• Understanding customer preferences.

• Maintaining account services and security.

Marketing and Promotions

Where permitted by applicable law, we may use contact information and relevant shopping activity to:

• Send promotional communications.

• Share special offers and product updates.

• Recommend relevant products.

• Measure the effectiveness of advertising campaigns.

• Deliver personalized marketing, where applicable.

Customers can opt out of promotional email communications at any time using the unsubscribe link in relevant emails or by contacting us.

Security and Fraud Prevention

We may process information to:

• Detect and prevent fraudulent transactions.

• Protect customer accounts.

• Investigate suspicious activity.

• Prevent unauthorized access.

• Protect our websites, business operations, and customers.

Legal and Regulatory Compliance

We may process or retain personal information when necessary to comply with applicable legal obligations, respond to lawful requests, manage disputes, or enforce our policies.

4. Legal Bases for Processing

Where applicable data protection law requires a lawful basis, we process personal information on one or more of the following grounds:

Contractual Necessity: To process purchases, fulfill orders, and provide requested services.

Legal Obligations: To comply with applicable tax, accounting, consumer protection, and regulatory requirements.

Legitimate Interests: To operate and improve our services, prevent fraud, maintain security, and manage customer relationships, provided these interests are not overridden by applicable individual rights.

Consent: Where required for certain marketing communications, optional cookies, targeted advertising, or other activities requiring permission.

Where processing relies on consent, customers may withdraw that consent at any time. Withdrawal does not affect processing lawfully conducted before consent was withdrawn.

5. Sharing and Disclosure of Personal Information

We may disclose personal information to trusted third parties when reasonably necessary for legitimate business purposes.

These parties may include:

Payment Service Providers

For payment authorization, transaction processing, refunds, and fraud prevention.

Shipping and Fulfillment Partners

For order preparation, delivery, tracking, returns, and replacement shipments.

Technology and Hosting Providers

For website hosting, technical support, data storage, security, and website functionality.

Analytics and Advertising Partners

For understanding website performance, improving marketing activities, and delivering advertising where permitted by law.

Professional Advisers

Including legal, accounting, compliance, and other professional service providers where required.

Regulatory and Legal Authorities

Where disclosure is required by law, lawful legal process, or necessary to protect legal rights.

Corporate Transactions

Where necessary in connection with a lawful merger, acquisition, restructuring, sale of assets, or similar business transaction.

We require service providers acting on our behalf to handle personal information in accordance with applicable privacy and security requirements.

We do not authorize third parties to use customer information for unrelated purposes merely because they provide services to us.

6. Cookies and Tracking Technologies

Our websites may use cookies and similar technologies to support website functionality, improve performance, understand visitor interactions, and support advertising activities.

These technologies may include:

• Essential cookies necessary for website operations.

• Preference cookies that remember visitor settings.

• Analytics cookies that help us understand website usage.

• Advertising cookies used for relevant marketing, where enabled.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

Visitors may also manage certain cookie preferences through their browser settings or available website privacy controls.

Disabling some cookies may affect website functionality.

7. Third-Party Websites and External Links

Our websites may contain links to independent websites, payment services, social media platforms, or other third-party resources.

These websites operate under their own privacy policies and terms.

We are not responsible for the privacy practices, content, or security measures of websites outside our control.

We recommend reviewing the applicable privacy policies before providing personal information to any third-party website.

8. Children’s Privacy

Our websites are intended for individuals who are legally permitted to make online purchases.

We do not knowingly collect personal information from children where doing so would violate applicable privacy laws.

If a parent or legal guardian believes a child has provided personal information to us without the required authorization, they may contact our customer support team to request review or deletion.

We will take appropriate action in accordance with applicable law.

9. Data Security

We implement reasonable technical and organizational security measures intended to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include secure communications, access restrictions, account authentication, and appropriate safeguards maintained by service providers.

However, no internet transmission, electronic storage system, or security procedure is entirely risk-free.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us promptly if they suspect unauthorized account activity.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable laws.

Retention periods depend on factors such as:

• The duration of the customer relationship.

• Order fulfillment and transaction records.

• Tax and accounting obligations.

• Customer service requirements.

• Warranty, refund, and dispute resolution periods.

• Fraud prevention and security obligations.

• Other applicable legal requirements.

When personal information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

11. Customer Privacy Rights

Depending on your location and applicable privacy laws, you may have the following rights.

Right of Access

Request confirmation of whether we process your personal information and obtain access to relevant information.

Right to Correction

Request correction of inaccurate or incomplete personal information.

Right to Deletion

Request deletion of personal information, subject to applicable legal exceptions.

Right to Data Portability

Request a copy of eligible personal information in an appropriate format, where applicable.

Right to Restrict Processing

Request limitations on certain uses of personal information where provided by law.

Right to Object

Object to certain processing activities, including direct marketing or processing based on legitimate interests, where applicable.

Right to Withdraw Consent

Withdraw previously provided consent for activities that rely on consent.

Right to Opt Out of Certain Data Sharing or Targeted Advertising

Where applicable privacy laws provide this right, request that eligible personal information not be sold, shared, or processed for targeted advertising.

Right to Appeal

Where applicable law provides an appeal mechanism, challenge a decision regarding a privacy rights request.

To exercise your rights, please contact us using the details provided at the end of this policy.

We may request reasonable information to verify your identity before processing a request.

We will not unlawfully discriminate against individuals for exercising their privacy rights.

12. International Data Transfers

RENOV OFFICIAL LIMITED may use service providers, suppliers, and business partners located in countries other than the country in which a customer resides.

As a result, personal information may be transferred, stored, or processed internationally.

Where international transfers are subject to legal restrictions, we will take appropriate steps to ensure the transfer is permitted and protected.

Depending on the circumstances, these protections may include:

• Transfers to jurisdictions recognized as providing adequate data protection.

• Approved contractual data protection safeguards.

• Other legally recognized transfer mechanisms.

Customers may contact us for further information about safeguards applicable to their personal information.

13. Complaints and Disputes

If you have concerns about how we collect, process, or protect personal information, please contact us.

We will review your concerns and make reasonable efforts to provide an appropriate response.

Depending on your location and applicable law, you may also have the right to submit a complaint to a relevant data protection or regulatory authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in business practices, legal obligations, security procedures, or operational requirements.

When changes are made, we will update the effective date displayed at the beginning of this policy.

Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

We encourage visitors to review this policy periodically.

15. Contact Information

For privacy-related questions, complaints, or requests to exercise your rights, please contact:

Legal Operating Company: RENOV OFFICIAL LIMITED

Websites:

• https://renovofficial.com/

• https://stembulbs.com/

Email: support@renovofficial.com

Phone: +1 209-442-6899

Registered Business Address: 1001 S. Main St. # 12503 Kalispell, MT 59901

RENOV OFFICIAL LIMITED is responsible for the handling of personal information collected through both websites, subject to the independent responsibilities of applicable third-party service providers.