Refund and Returns Policy

Last Updated: October 17, 2026

This Return and Refund Policy applies to purchases made through RenovOfficial.com and Stembulbs.com, both operated by RENOV OFFICIAL LIMITED.

We are committed to providing customers with a transparent and fair shopping experience. Please review the following terms regarding cancellations, returns, refunds, and damaged or defective products.

1. Shipping Duration

Shipping and delivery times vary depending on the brand, product, and destination.

Estimated shipping durations are displayed on the relevant product pages. Customers are encouraged to review these estimates before placing an order.

Additional shipping information is available in our Shipping Policy.

2. Order Cancellation

Customers may request to cancel an order within 5 days of placing it, provided the order has not already been dispatched or assigned a tracking number.

• Cancellation requests must be submitted within 5 days of the original order date.
• Once an order has been dispatched or a tracking number has been issued, cancellation may no longer be possible.
• Tracking information is typically provided within 5 days, although processing times may vary.
• If cancellation is no longer possible, customers may request a return after receiving the product, subject to the eligibility requirements outlined below.

Approved pre-shipment cancellations will receive a refund to the original payment method.

These conditions do not restrict any cancellation or refund rights provided by applicable consumer protection laws.

3. Return Eligibility

Customers may request a return within 65 days of receiving their order.

To qualify for a standard return:

• The product must be unused and in its original condition.
• The product must be returned with its original packaging and included accessories, where applicable.
• Proof of purchase or an order confirmation may be required.
• The return request must be submitted within 65 days of delivery.
• Customers must contact our support team before returning a product to obtain return instructions.

Certain products may be excluded from standard returns, including customized, personalized, perishable, or other products identified as non-returnable on their product pages, where permitted by law.

Products that arrive damaged, defective, or materially different from their descriptions will be handled separately under the Damaged or Defective Items section.

4. Return Shipping and Labels

We aim to make the return process as convenient as possible.

• Customers should contact our support team to initiate a return.
• A prepaid return shipping label will normally be provided for an approved return.
• Where a prepaid label is provided, its cost will not be deducted from the customer’s refund.
• If a prepaid label cannot be provided, our support team will communicate an alternative return address and instructions.
• Any customer-paid return shipping costs must be clarified before the product is shipped.
• Customers should not send products to an address without first obtaining return instructions.

We recommend using a trackable shipping service and retaining proof of postage until the return has been processed.

For damaged, defective, or incorrectly supplied products, we will arrange an appropriate return or remedy without imposing return shipping charges where required by applicable law.

5. Restocking Fee

A 10% restocking fee applies to eligible standard returns and will be deducted from the approved refund amount.

This fee generally applies when a customer returns an eligible product for reasons such as a change of mind or personal preference.

The restocking fee will not apply where the product is defective, damaged on arrival, incorrectly supplied, or where charging the fee would conflict with applicable consumer protection laws.

6. Refund Processing

Refunds are processed according to the circumstances of the request.

Before Shipment

If an eligible cancellation request is approved before the order has been dispatched, a refund will be issued to the original payment method.

After Delivery

For eligible returns:

1. The customer must contact our support team to request return authorization.
2. The product must be shipped according to the provided return instructions.
3. The returned product must be received and inspected.
4. Once approved, the applicable refund amount will be issued to the original payment method.

Approved refunds are typically processed within 5–7 business days. Additional time may be required for the customer’s bank or payment provider to credit the account.

Original shipping charges and other non-refundable fees are generally excluded from discretionary returns, unless otherwise required by applicable law.

The issuance of a tracking number does not eliminate a customer’s eligibility for a return or legally required refund.

7. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or incorrect, customers should contact us as soon as reasonably possible.

To help us investigate the issue, please provide:

• The order number.
• A description of the problem.
• Clear photographs showing the damage, defect, or incorrect product, where reasonably available.
• Any additional information relevant to the claim.

We may coordinate with the relevant supplier or fulfillment partner to verify the issue and determine an appropriate resolution.

Depending on the circumstances, customers may be offered a replacement, repair, refund, or another remedy consistent with applicable consumer protection laws.

Where the claim is confirmed, any remedy required by law will be provided without additional charges to the customer.

A supplier’s review or approval process does not override any statutory rights available to the customer.

8. Order Fulfillment and Delivery Delays

Orders are fulfilled according to product availability, supplier processing times, and the estimated shipping durations stated on the product page.

Delivery may be affected by carrier disruptions, customs procedures, weather conditions, and other circumstances beyond our reasonable control.

If an order is significantly delayed, customers should contact our support team for assistance.

Any cancellation or refund rights arising from delayed or failed delivery will be honored in accordance with applicable law.

9. Chargebacks and Payment Disputes

If you experience an issue with an order, we encourage you to contact our customer support team first so we can investigate and help resolve the matter.

Email: support@stembulbs.com

Customers retain their right to contact their bank, card issuer, payment provider, or other relevant authority to dispute a transaction in accordance with applicable rules and laws.

10. Customer Responsibilities

Customers are responsible for providing accurate information when placing an order, including:

• Shipping and billing addresses.
• Product selections, quantities, and variants.
• Contact information.
• Any required delivery instructions.

Customers should review their order details before completing checkout.

If an error is identified after ordering, please contact customer support promptly. We will make reasonable efforts to assist before the order is dispatched.

11. Non-Delivery Claims

If a shipment is marked as delivered but has not been received, customers should contact our support team as soon as possible.

We may request relevant information, including confirmation of the delivery address, communications with the carrier, or other reasonable supporting documentation.

Each claim will be reviewed individually. Carrier tracking information will be considered alongside other available evidence.

We will work with the customer and the shipping carrier to investigate the issue and provide any remedy required under applicable consumer protection laws.

12. Legal Rights

This policy is intended to operate in accordance with applicable consumer protection laws.

Nothing in this policy excludes, restricts, or overrides mandatory statutory rights, including rights relating to defective goods, misdescribed products, non-delivery, or refunds required by law.

Where applicable law provides customers with greater protection than the terms stated in this policy, the applicable law will take precedence.

13. Contact Information

For questions regarding cancellations, returns, refunds, or product issues, please contact:

Legal Operating Company: RENOV OFFICIAL LIMITED

Websites:

• https://renovofficial.com/
• https://stembulbs.com/

Customer Support Email: support@renovofficial.com

Phone: +1 209-442-6899

All return requests should be initiated through customer support before any product is shipped back.